When should I contact you urgently (and when should I not)?

During this busy period we recommend that you only contact us if the matter is very urgent. Please only contact us urgently if:

• You cannot access your client update page or claim reference and are unable to
obtain updates on your claim.
• There has been a critical change affecting your identity or eligibility to participate in
the claim.
• There are urgent estate, probate, bankruptcy, or insolvency issues affecting the
claimant.

For all other enquiries, please refer to our published updates and regularly check our website and client update page. This is the quickest way to receive accurate and up-todate information about your claim.

Please be aware that as this is a high profile judgment, scammers and other bad actors may take this opportunity to send spam emails, make telephone calls or send SMS messages that reference the judgment. If you receive an email, telephone call or SMS message that asks you to send ID documents, bank details or to click a link to make a payment these are not from us. These messages are likely to be sent to millions of individuals and it would be coincidental if you receive one.